These definitions should help you understand this policy.
When we say “we”, “us”, “our” or “Capcium”, we are referring to Capcium Inc., a Canadian company, located at 6000 Kieran, St-Laurent, Quebec, H2S 2B5, Canada and any of our corporate affiliates. We are the owner of the Website.
When we say “Respondent”, we are referring to respondents or other participants who interact with our Services as a result of such respondents’ or participants’ relationship with one of our Customers.
When we say “Visitor”, we are referring to a visitor to our website.
When we say “you” or “your” we are referring either to a Customer, a Respondent, or a Visitor depending on the context.
When we say “Personal Information” we are referring to any information that identified or can be used to identify an identifiable individual. Personal Information includes such things as your name, address, occupation, gender, as well as other demographic information.
- HOW WE COLLECT AND USE YOUR INFORMATION
We collect information about you when you provide it to us directly, when you use one of our Services or when another person provides us with your information. We also gather certain information automatically as explained in Section 2.3 below.
2.1 Data collected from Visitors or Customers
Data collected from Visitors
You may be asked to provide Personal Information in exchange for access to white papers or other downloadable content on our Website. The data collected may include name, email addresses, mailing address, phone number, title and company, IP address and location.
We may use this information for sales and marketing purposes, to respond to your inquiry, and to follow up with you about the products and services in which you have expressed an interest or correspond with you if necessary.
If you have subscribed to our emails or to our blog, we will also send information to you regarding content, tips, products, and services that may be of interest to you. You may unsubscribe from these communications at any time by clicking on the unsubscribe link provided in the email or by sending us an email at email@example.com.
Data collected from our Customers
If you are one of our Customers, you will be asked to submit Personal Information about yourself (such as your name and email address). This information, as well as any other Personal Information collected during our contractual relationship, will be used to provide you with our Services in accordance with the agreement executed between your company and us. We can also use this information to analyze the characteristics of our customers and to help us to improve our products and services.
2.3 Automatically collected data
We gather certain information automatically and stores it in log files. This information may include internet protocol (IP) addresses of Respondents, Customers and Visitors, browser type, internet service provider (ISP), mobile carrier, mobile device, operating system, referring/exit pages, the URLs of sites from which a Visitors arrives or leaves a website, date/time stamp, and clickstream data. We use this information to analyze trends, to monitor the effectiveness of marketing efforts, including which websites refer the most people to Capcium, to understand Visitors’ movements around Capcium’s, and to improve the quality of the Services and Website performance, to aid solving technical problems, and to gather demographic information about Capcium’s or its Customers’, Visitors’ base as a whole (the IP addresses are analyzed in the aggregate). We do not link this automatically-collected data to other information we collect about you, except where you have chosen to provide it. We retain data collected in a database used only for internal purposes and do not sell data collected to third parties.
We may also generate, use and disclose aggregated and/or anonymized information and statistics about the Website for marketing and strategic purposes. However, no individual will be individually identifiable from these aggregated and/or anonymized information and statistics.
2.4. Information from Third Parties
We may collect your Personal Information from third parties when you authorize those third parties to share your information with us. We can also receive information about you and your activities on and off the Services from a third-party partner, such as advertising and market research partner who provide us with information about your interest in and engagement with our Services and online advertisements. We can also receive your contact information from a Customer who will allow you to access our Services as one of the Customer’s managers of our Services.
2.5 Cookies and others tracking technologies
2.6 Blogs, forums, testimonials, social media widgets
Our Website may offer publicly accessible blogs or community forums, you should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your information from our blog or community forum, contact us.
We may contact you to request your permission to post testimonials on our website that you may submit to us from time to time.
- HOW WE SHARE INFORMATION WE COLLECT
3.1 Other websites
3.2 Other disclosures
3.3 International transfer
Capcium is a Canadian based company. If you are located outside of Canada, your data will be transferred through our Website or Capcium’s Customers to Capcium’s servers located in Canada for processing purposes. By using our Website or submitting any data through Capcium’s Services or otherwise, you consent to this transfer and to the processing of your data, including your Personal Information, if any, in Canada.
- HOW TO ACCESS AND CONTROL YOUR PERSONAL INFORMATION
4.1 Customer and Visitors of Capcium website
4.2 If you are an EEA resident
You have specific rights regarding the handling of your information under the EU General Data Protection Regulation. The data controller of your Personal Information must reply to your request relating to: your right to be informed; your right of access; your right to rectification; your right to erasure; your right to restrict processing; your right to data portability; your right to object and your rights in relation to automated decision making and profiling. Some of your rights may be subject to some limitations or exceptions.
4.3 If you are a California resident
Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice describing what categories of Personal Information we share with third parties or corporate affiliates for those third parties or corporate affiliates’ direct marketing purposes. That notice will identify the categories of Personal Information shared with third parties and used for direct marketing purposes and the name and address of the third parties that received such Personal Information. If you are a California resident and want a copy of this notice, please submit a written request at firstname.lastname@example.org or to the following address: Capcium Inc., 6000 Kieran, St-Laurent, QC, Canada, H4S 2B5, Fax: 514-339-1009, Attention: Legal Department. In your request, please specify that you want a “California Privacy Rights Notice.” Once we have received your request, we will respond within 30 days.
- HOW WE STORE AND SECURE YOUR INFORMATION
We take all reasonable precautions to protect against loss and misuse, as well as unauthorized access, alteration, disclosure or destruction of Personal Information using secure server hosting locations with 24×7 security and monitoring, firewall protection, controlled access and encryption technology to protect your data. These measures include internal reviews of our data collection, storage and processing practices, and security practices. However, considering transmission over the Internet is not 100% secure, we do not warrant that it can ensure absolute security despite the security safeguards in place.
We restrict access to Personal Information to our employees, contractors, and agents who need to know that information in order to operate, develop or improve our Website and the Services.
Capcium complies with the Canadian Federal Personal Information Protection and Electronic Documents Act (PIPEDA). For Visitors from Member States of the European Economic Area, Capcium also complies with the General Data Protection Regulations (GDPR).
- HOW LONG WE KEEP YOUR INFORMATION
We will retain Personal Information of our Visitors and Customers for as long as it is needed : 1) to provide products and Services that you or your organization have requested; 2) to communicate with you about a request you have made to us; 3) to manage your choices and rights you have exercised pursuant to this Privacy Notice; 4) to enable you to maintain an account with us, provided that you or the organization through which your account was created have not otherwise requested that we delete your information; 5) to comply with our legal and regulatory obligations, and to demonstrate compliance, 6) to resolve dispute and to enforce our rights and agreements.
If you would like to know how long we retain cookies, please refer to our cookies policy.
- HOW TO SUBMIT PRIVACY-RELATED INQUIRIES AND COMPLAINTS
Attention: Legal Department
6000 Kieran, St-Laurent, QC Canada H4S 2B5
When contacting us, please be sure to provide us with your exact e-mail address, name, address, and/or telephone number(s) so that we may handle your request appropriately.
If you are a resident of the EEA and have an unresolved privacy or Personal Information collection, use, or disclosure concern that we have not addressed satisfactorily, please contact the EU Data Protection Authorities. For more information on how to contact the EU Data Protection Authorities, click here.